Billing
Water charges are based on the amount of water used as measured at the water meter. Domestic customers are billed every three (3) months. Businesses with high water usage are billed monthly. Water charges are set by Manukau Water Limited and approved by the Council each year as part of the Statement of Intent process.
Water charges are the responsibility of the land owner.
Wastewater charges
Wastewater charges are set each year by Manukau
Water Limited and approved by the Council as part of
the Statement of Intent process. The charges
appear separately in the accounts issued by the
Manukau Water Limited. Businesses that have a Trade Waste
Permit from Watercare Services Limited will have to pay a
separate Trade Waste charges to Watercare.
Tenants/Landlords
The owner of the property is responsible for paying water and wastewater charges to Manukau Water Limited, not the occupier. It is up to the landlord to recover charges from any tenants, where permitted by law.
Under or over charged?
We take great care to ensure that the meter readings and the
accounts are accurate. However if your account has been either
overcharged or undercharged an amended account will be sent to you.
If you believe there is an error in your statement/invoice,
please contact us.
Our Latest Charges and Tariff Schedule is available here:
Charges and Billing Schedule
(106.0kb)How to pay - Remember all references are specific to each property, so if you move within the Manukau area, you will need to update your details with Manukau Water Limited.
By pre-arranged direct debit. Please phone us to arrange this on 265-4488.
By post using the freepost reusable envelope.
Telephone/Internet banking, please phone us on 265 -4488 to set this up .
In person, during business hours, at any New Zealand PostShop and Books & More outlets.
Payment Difficulties
If you are having trouble paying your bill, please contact us
urgently on 265 4488. We will provide you with information
about alternative payment arrangements.
Ways to reduce your bill
You can reduce your bill by using water wisely. Tips on how to save
water are available from us on request.
Final bills/Transfer of ownership
You must apply in writing, by fax or by e-mail, before leaving
your property for a final account. A fee for this service
will be charged.
Late Payment Fee
Default Interest and Adminstration Fee
If you do not pay the full amount which you owe us by the due date, Manukau Water Limited may charge you default interest and adminsitration fees as outlined in the Customer Contract.
Further information
Contact Manukau Water by email at
manukauwater@manukauwater.co.nz
or telephone us during our normal working hours on 09 265
4488.