How to Pay
Paying your Manukau Water bill is easy.
We have a number of payment options
Direct Debit
If you would like to pay by direct debit, please complete the Direct Debit form or call us on (09) 265 4488 to make arrangements.
Electronic banking (phone or
Internet)
If you are paying by electronic
banking, please include your 8 digit customer account
number in the bank's reference field. Your bank should already
have Manukau Water Limited set up as a bill payment. If you
would like to check the bank account number, our correct details
are 02 0191 0220136 08. Our bank is BNZ.
Automatic payment
If you are paying by automatic payment, please check you have
Manukau Water’s correct bank account number –
02 0191 0220136 08. Our bank is BNZ. You will also need to include
your 8 digit customer account number in the bank's reference
field.
By Mail
You can send us a cheque in
the reusable envelope provided with your bill. Please include a
copy of your remittance slip.
If you do not have your reusable envelope, please post your cheque
and remittance form to:
Manukau Water Limited
Private Bag 94010
Manukau 2241
Postshop or selected New Zealand Post
Outlets
Please remember to take your Manukau Water
bill with you, as the
barcode is required to make payment.
Manukau Water Limited
You can still make special payments (by cheque) such as
reconnection, and other one-off costs at
Manukau Water Limited
364 East Tamaki Road
East Tamaki
Payment Difficulties
If you are having
trouble paying your bill, please contact us urgently on 265 4488.
We will provide you with information about alternative payment
arrangements.
Please note: All references are specific to each property, so if you move within the Manukau area, you will need to update your details with Manukau Water Limited.
About Charges and Billing
Water charges
Water charges are based on
the amount of water used as measured at the water meter.
Domestic customers are billed every three (3) months. Businesses
with high water usage are billed monthly. Water charges are set by
Manukau Water Limited and approved by the Council each year as
part of the Statement of Intent process.
Water charges are the responsibility of the land owner.
Wastewater charges
Wastewater charges are
set each year by Manukau Water Limited and approved by
the Council as part of the Statement of Intent process.
The charges appear separately in the accounts issued
by the Manukau Water Limited. Businesses that have a Trade
Waste Permit from Watercare Services Limited will have to pay
a separate Trade Waste charges to Watercare.Tenants/Landlords
The owner of the property (ratepayer) is responsible for paying water and wastewater charges, not the occupier. It is up to the landlord to recover charges from any tenants.
Under or over charged?
We take great care to ensure that the meter readings and the
accounts are accurate. However if your account has been either
overcharged or undercharged an amended account will be sent to you.
If you believe there is an error in your statement/invoice,
please contact us.
Ways to reduce your bill
You can reduce your bill by using water wisely. Tips on how to save
water are available from us on request.
Final bills/Transfer of ownership
You must apply in writing, by fax or by e-mail, before leaving
your property for a final account. A fee for this service
will be charged.
Late Payment Fee
Default Interest and
Adminstration Fee
If you do not pay the full amount which you owe us by the due date, Manukau Water Limited may charge you default interest and adminsitration fees as outlined in the Customer Contract.
Further information
Contact Manukau Water Limited by email at
manukauwater@manukauwater.co.nz
or telephone us during our normal working hours on
09-265 4488.